Vauxhall covid-19 Product Updates and News

COVID-19 update

At Aston (Melton Mowbray) Ltd, our focus is with the health and safety of our staff and customers. Our thoughts go out to all those impacted by COVID-19, directly or indirectly.

Although we understand that the virus will affect the whole UK, we remain positive and working within the government guidelines.

We have implemented additional safety practices to minimise health risks when purchasing a new or used car or having your vehicle serviced.


We would like to advise that our Service department is open to provide essential service for customers who need it. We are open for MOT's, servicing and vehicle repair work for all makes of cars and light commercial vehicles to support our customers and the extended community. We will also collect and deliver where available in an effort to help those self-isolating.

If your MOT is due on or after 30th March 2020 - your MOT will be extended for 6 months. You are still responsible for making sure your vehicle is safe to drive in the meantime, you can be fined up to £2,500, be banned from driving and get 3 penalty points for driving a vehicle in a dangerous condition. The government has given a little checklist for you to check your own car but if you would like, we are happy to walk around your vehicle free of charge and check your car vs. the government guidelines to keep you safe. https://www.gov.uk/check-vehicle-safe


We are currently operating the following collection/delivery service in place of our normal 'over the counter' parts.

Payment - Via card over the telephone prior to ordering

Collection for stocked parts - collection available within 1 hour

Collection for non-stocked parts - In most cases, collection is available next day after 12:00pm

Delivery - Available next day. Pleas enquire when placing your order on price and possible services.


Our online sales department will also be available over the telephone and live chat services via our website. We will deliver your newly purchased vehicle freshly cleaned to your door also ensuring you are able to make the necessary trips required.

You can reach our Service department and Online Sales Department based in our Melton Mowbray showroom on 01664 869333.


There is no question that this is a time of great uncertainty, but we commit to you, our customers to being transparent and operating parts of our business as much as possible whilst keeping health and safety the highest priority. We don’t know exactly what the short-term future may hold, we feel confident that by supporting each other, we will minimise any disruption and emerge stronger than before. We will return to business as usual enjoying the benefits that the post-Brexit uplift in the economy will bring to us all.

Thank you for your support.



Vauxhall Assistance for NHS Staff who drive a Vauxhall

Vauxhall are committed to providing continued support to essential services and key workers during the COVID-19 pandemic.

As a result, we are proud to announce that Vauxhall have now extended important elements of our Roadside Assistance program to all NHS workers who currently drive a Vauxhall vehicle and do not already have any form of emergency support / recovery of their vehicle should it suffer a mechanical breakdown.

The Roadside Assistance program has previously been available only to customers who have purchased a new Vauxhall for twelve months from the date of first registration.

This new extension will be offered regardless of vehicle mileage or if the vehicle has previously been maintained outside the Vauxhall Authorised Repairer network.

The new policy is simply about keeping key workers mobile and making sure that a vehicle is either repaired or recovered to allow the key worker to remain focused on their daily job responsibilities at this most critical time.


Roadside Assistance - Service Provided

If the vehicle breaks down at the roadside more than ¼ mile from home and is immobilized, we will send out assistance to get you back on the road. This may be a permanent repair or temporary solution to keep the vehicle mobile until a permanent repair can be performed.

If we are unable to repair the vehicle at the roadside, a suitable recovery will be arranged for the vehicle to be taken to the nearest Vauxhall Authorised Repairer or Independent Motor Trader of your choice up to a distance of 10 miles from the breakdown location.

If your vehicle is recovered we will offer a taxi journey for you and your passengers to continue the journey to a single destination up to 20 miles.


Roadside Assistance - How to Engage the Service

Please call the Vauxhall Assistance contact number 0800 197 2049 and quote ‘NHS Key Worker’

Please ensure you have to hand the following key details:

1. The vehicle’s make, model and registration number

2. The exact location of the vehicle – the road you are on or the nearest road junction

3. The number of the phone you are using

4. The cause of the breakdown, if you know it

During the initial contact the Vauxhall Assistance team will work with you to confirm any special requirements.


Roadside Assistance - Services not included

While Vauxhall Assistance aims to bring you peace-of-mind motoring, it only covers manufacturer-based or mechanical faults on your vehicle. The cost of any parts or specialist services required to complete a vehicle repair remain the customers responsibility as does any breakdownresulting from a fault that wehave previously attended where the original fault has not been properly repaired or youhave not followed our advice after a temporary repair. Onwards mobility is not covered after the initial recovery or taxi support to get you to the location of your work / home.


Who is covered?

All NHS staff driving their Vauxhall vehicle upon receipt at the roadside or home of their current NHS Care Identity Number (Smart Card) or Trust ID Badge to prove their eligibility to the program.


At Home Service

If your vehicle breaks down at home, we will bring our Roadside Assistance service to your doorstep. If your vehicle can’t be repaired, we will transport your vehicle to the nearest Vauxhall Authorised Repairer or Independent Motor Trader of your choice up to a maximum of 10 miles.



Frequently Asked Questions


Will my Warranty/Lifetime Warranty be affected if I do not get my service / repair done?

We fully understand that the current restrictions may mean that your scheduled service cannot be performed at the time or mileage required so the Service Schedule will be extended by up to 3 months / 1800 miles. As long as you meet this extended service schedule your warranty will not be affected.

Customers whose vehicles are approaching the end of the manufacturer’s warranty should be reassured that if they experience a defect once the warranty has expired, that would have been detected if the maintenance was performed at the normal time, that these repairs will be accepted by Vauxhall as covered by Warranty.

It is also worth mentioning that our parts warehouses continue to remain open and operational to ensure the supply of parts to support your operations and those of a critical public service and to assist the continued mobility of key workers.


I am interested in ordering a new Vauxhall, can I still order?

Whilst our showrooms are temporarily closed, we remain digitally open to serve and assist you with both new and pre-owned vehicles. On our website, you can browse our complete vehicle range at leisure and have your part exchange valued.


My current lease is due to expire, what do I need to do?

This is a conversation you need to have with your Finance Company. If this is Vauxhall Finance please contact the returns team at GBCAR-PCP-Returns@vauxhallfinance.com to discuss your options or visit their website.


My Motability contract is due to expire, what do I do?

If you are a Motability customer please visit the Motability website which has a comprehensive FAQ section or contact them directly on 0300 456 4566.

Alternatively Vauxhall Motability will assist with any questions or concerns you may have and can be contacted by phone 0800 731 5267 or by email motability.customer@vauxhall.co.uk.


I have a question about my finance payments, whom should I contact?

For any questions relating to your finance payments, please contact your finance provider directly. If you are a Vauxhall Finance Customer, please visit the Vauxhall Finance website for the latest information.


My Vauxhall Service Plan contract has expired / is due to expire, what should I do?

If you have a Vauxhall Service Plan, Vauxhall will extend the Service Schedule to up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in line with the original service schedule. Please ensure you contact your local Vauxhall Retailer to arrange for it to be serviced within these extended Service intervals.


My vehicle has a recall, what should I do?

If your vehicle requires a safety related rework please contact us with your registration number at hand and we can advise you on the best course of action.