Service Advisor Full-Time Position

Salary - £28,000 - £35,000 OTE

Are you looking to join a family-run business with 35 years of experience? Spring into new, exciting opportunities with Aston Autopark!

Situated on a 3.5-acre site, we specialize in selling new Vauxhalls and all makes of used cars and hold a Vauxhall, Ford, Peugeot, and Citroen repairer status. This is an excellent opportunity to become a valued member of our dedicated Aftersales Team.

The successful candidate will have the following attributes

• Excellent communication, interpersonal and organisational skills
• Flexibility, confidence, and enthusiasm
• Computer literate
• Self-motivation
• Possess a high standard of personal presentation
• Outstanding customer service skills, with the ability to handle a fast-paced environment

You will contribute to the efficient operation of the Service Department, enhancing guest experience, and departmental profitability.

You’ll be the link between our customers and the workshop and manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and ensure all invoicing is accurate and timely.

Qualifications and Qualities

• Previous motor trade experience in this or a similar role.
• Excellent organizational skills.
• Proficient in using computer systems.
• Possession of a full clean driving license.
• Highly motivated, team-oriented, and able to communicate effectively with customers and colleagues.

Your key responsibilities will be

• Act as a Team Leader within the front-of-house reception.
• Oversee sales and marketing initiatives.
• Maintain high customer service standards, meet targets, and adhere to deadlines.
• Manage customer bookings efficiently.
• Advise customers on necessary actions, invoice completed work, and maximize upselling opportunities through the vehicle health check process.
• Promote customer satisfaction with effective handovers and follow-up communication.
• Prepare and explain invoices, and handle payments.
• Produce repair cost and time estimates.
• Quote and sell service plans.

Your new working week

• Monday to Friday, with Saturday mornings as part of a team rota.

Benefits

• Canteen.
• Potential access to a company vehicle.
• 22 days of holiday plus 8 bank holidays.
• Staff discount.