Service Advisor
As an authorized repairer for Citroen, Peugeot, Vauxhall, and Ford - we are seeking a highly motivated Service Advisor to join our family-run business.
This full-time role is within a dynamic and busy environment, working as part of a dedicated and successful team. The ideal candidate will be organized, well-presented, and a team player, capable of working under pressure, meeting deadlines, and handling customers with care and sensitivity.
The successful candidate will have the following attributes
- Excellent communication, interpersonal and organisational skills
- Flexibility, confidence, and enthusiasm
- Computer literate
- Self-motivation
- Possess a high standard of personal presentation
- Outstanding customer service skills, with the ability to handle a fast-paced environment
You will contribute to the efficient operation of the Service Department, enhancing guest experience, and departmental profitability.
You’ll be the link between our customers and the workshop and will manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.
Previous experience within the Service Advisor role is required
- Basic level of mechanical awareness and a keen interest in the automotive industry.
- Ability to work independently, and also as part of a team.
- Organised, with the ability to self-manage.
- Excellent listening and communication skills.
- Confidence to recommend and upsell additional products and services.
- A full UK driving licence
Your key responsibilities will be
- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services.
- Liaising with customers about any additional work required.
- Estimating time and costs associated with repairs.
- Handling customer complaints.
- Responding to customer requests.
- Tracking the vehicle through the workshop producing customer invoices
Your new working week
- Monday to Friday 8:30am-5:30pm
- Saturday 8:30am-12:30pm 26 times per annum
- Full-time position
Benefits
- Canteen.
- Company pension.
- Employee discount.
- Free on-site parking.
- Travel allowance 7.5 miles from our dealership.
- Staff discount scheme.
Salary - £24,000 - £28,000 per annum