Experienced Service Front Counter Advisor

Aston Autopark are a Vauxhall Main dealer – Peugeot – Citroen and Ford authorised repairer as well as holding a used car stock of over 200 vehicles.

Established over 35 years and family owned and run we are a top-rated business for customer service and serve a wide area surrounding our facility, we are expanding rapidly and have room on our 3.5-acre site for further development.

Responsibilities

• Front of house reception / counter – meet and greet
• Maintaining customer service levels, meeting targets set and deadlines
• Look after the customer bookings and checking vehicles
• Deal with customer complaints and the return to workshops
• Advising customers on course of action and invoice any work, whilst maximizing any opportunities to upsell through the vehicle health check process
• Encourage customer satisfaction via exit handover and follow up contact
• Prepare invoices, explain and take payments
• Produce estimates for repair costs and times
• Quote and sell service plans

In this role

• You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
• You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
• You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.

Qualifications and Qualities

• Motor trade experience in this role or similar
• Exemplary customer service skills
• Great organisational skills
• Proficient in using computer systems
• Full cleaning driving licence
• Highly motivated
• Communicate clearly with customers and colleagues
• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated

Working specifics

• Monday to Friday (8.00am to 6:00pm) plus a Saturday morning (8.30am to 1:00pm) as part of a rota within the existing team (1 in 3)
• 22 days holiday, plus 8 specified bank holiday days
• Remuneration will be commensurate with experience and anticipated contribution.
• From £30,000 plus bonus
• Staff discount
• Bonus scheme