Experienced Service Front Counter Advisor

Flexible working contract available between full and part-time hours with a PM finish working with our existing AM mid-afternoon team, who presently enjoy flexible working and cover our busy service reception.

Aston Autopark are a Vauxhall Main Dealer, Peugeot, Citroen and Ford authorised repairer, as well as holding a used car stock of over 200 vehicles.

Established over 35 years ago and family-owned and run, we are a top-rated business for customer service and serve a wide area surrounding our facility. We are expanding rapidly and have room on our 3.5-acre site for further development.

The successful candidate will cover the PM finish which is 6 PM with a start time of between 10 AM and 2 PM under a flexible working contract that will include a minimum of one Saturday morning in three, this can be more, and time can be taken in leu mid-week to compensate, additionally additional cover hours for holidays and absence are available.

This is a great opportunity to become part of a great Aftersales Team within a flexible working department.

Responsibilities

• Front of house reception/counter – meet and greet
• Maintaining customer service levels, meeting targets set and deadlines
• Look after the customer bookings and checking vehicles
• Advising customers on the course of action and invoicing any work, whilst maximising any opportunities to upsell through the vehicle health check process
• Encourage customer satisfaction via exit handover and follow-up contact
• Prepare invoices, explain and take payments
• Produce estimates for repair costs and times
• Quote and sell service plans

Qualifications and Qualities

• Motor trade experience in this role or similar
• Great organisational skills
• Proficient in using computer systems
• Full cleaning driving licence
• Highly motivated
• Team Player
• Communicate clearly with customers and colleagues

Working Monday - Friday - Saturday morning as part of a rota with the existing team

22 days holiday plus 8 specified bank holiday days

Remuneration will be commensurate with hours contracted and worked, as well as experience and anticipated contribution.

Staff discount

Bonus scheme