Workshop Controller with Aston Autopark

Are you looking to join a family ran business of 35 years on a 3.5-acre site, who sell new Vauxhalls and all makes of used cars, with a Vauxhall, Ford, Peugeot and Citroen repairer status?

This is a great opportunity to become part of a great Aftersales Team.

Key Responsibilities:

• Utilising the resources in the workshop to achieve budgeted financial and operational objectives without compromising the quality of the work produced, ensuring at all times the highest level of customer experience.
• Ensuring effective communication between the workshop and Front of House team to deliver the highest level of service to our customers.
• Leading, coaching and developing the Workshop team to elevate their performance and behaviours whilst delivering results.
• Dealing with customer complaints and workshop returns
• Supervise the workflow through the workshop to achieve the highest levels of productivity, efficiency and utilisation.
• Maintaining Health and Safety standards at all times to ensure a clean and safe working environment in the workshop.
• Driving and maintaining a team culture of high performance and exemplary customer service 

Qualifications:

• Previous experience of working within in a main-dealer workshop, current workshop controller or assistant service manager is a necessity. 
• A solid understanding of the technical requirements needed to manage a team of technicians to deliver high standards of workmanship. 
• A customer centric approach, always striving to deliver service above customer expectations.
• An NVQ Level 3 in Motor Vehicle Maintenance and Repair would be advantageous but not essential.
• Excellent organisational skills with a logical and methodical approach.
• Strong communication, interpersonal and influencing skills.

Working specifics

• £32,000 basic salary. OTE up to £45,000 per annum depending on experience and ability
• Monday to Friday (8.00am to 6:00pm) plus a Saturday morning (8.30am to 1:00pm) as part of a rota within the existing team (1 in 3)
• Travel allowance 7.5 miles from the dealership
• From £30,000 plus bonus
• Staff discount