FAQs

Who do I contact if I have a problem or I need more information?

Is Aston Vauxhall a Financial Services Authority (FSA) approved company?

How do I enquire about a vehicle(s) online?

Why do many of your new car prices include a Finance Deposit Allowance (FDA)?

Do you take part-exchanges?

Do you accept GM Card Points?

Who is the finance provider that Aston Vauxhall use?

Who is eligible for finance through Aston Vauxhall?

How long can I take a finance agreement over?

Will you do a credit check on me?

How do I apply for finance?

What is a Personal Contract Purchase (PCP) Finance Plan?

If I'm not financing the vehicle through Aston Vauxhall, what are the payment methods available?

Can I choose additional extras on the car I want?

How is my vehicle taxed?

Can I view your vehicles?

Are you open at the weekend?

Do Aston Vauxhall comply with the Home Shopping: Distance Selling Regulations and what is my right to cancel?

Is the vehicle mileage reading accurate?

If a vehicle is pre-registered, what does that mean?

Vauxhall Swappage Terms and Conditions

Aston Scrappage Terms and Conditions

Aston Custom Swappage & Scrappage Terms and Conditions


If you have a question that has not been answered here, please email your question to internet@astonvauxhall.co.uk

 

Who do I contact if I have a problem or I need more information? Return to top
If you have a question before buying your vehicle, call the sales department on 01664 650015.

 

Is Aston Vauxhall a Financial Services Authority (FSA) approved company? Return to top
Yes. Please click here to view our Initial Disclosure Document. Introduced on xxx, the new FSA rules will change the way customers buy cars and vans in the future. Among the many advantages of the new regime will be clearer information for consumers about general insurance policies. Consumers will be able to compare insurance policies more easily, with clear information on any significant and unusual exclusion, understand the nature and cost of the policy they are buying and have access to the Financial Ombudsman if they have a complaint and to the Financial Services Compensation Scheme if firms go out of business. Please contact us for more information or visit www.fsa.gov.uk.

 

How do I enquire about a vehicle(s) online? Return to top
To enquire about a vehicle, click on your preferred model to display our stock. Browse through our wide selection of over200 vehicles and add any vehicles you would like more information about by clicking Enquire about this vehicle. Then complete our Enquiry Form and click Send Enquiry.

 

Why do many of your new car prices include a Finance Deposit Allowance (FDA)? Return to top
At ASTON VAUXHALL, we're constantly looking at new ways to ensure our customers always pay the lowest possible price. Sometimes, in addition to our normal discounts off the MRRP, we will also include the FDA saving in the advertised price. The FDA saving is the amount that the Manufacturer will pay towards your finance deposit when you choose to finance on certain Finance plans.
If you didn't want to finance your purchase, but would still like to take advantage of the savings available, we would suggest that you only finance the minimum amount over the minimum term (usually £1500 over 12 months) and pay cash for the rest. By following our suggestion you will be able to significantly reduce the total amount you pay for your new vehicle. Please call us on 01664 650015for more details. Please note that the FDA amount shown cannot normally be used in conjunction with 0% finance offers and the FDA amount varies according to make and model.

 

Do you take part-exchanges? Return to top
Yes. If you are considering part exchanging your current vehicle we are able to provide you with a quote. For an accurate quote please contact one of our Internet Sales Consultants on 01664 650015. If you are Part exchanging your vehicle, due to the new government legislation you must bring us the original V5 registration document and a current MOT certificate (if your vehicle is over 3 years old) together with any service history, book pack, radio code and spare key & locking wheel not keys if available.
It is the customer’s responsibility to advise ASTON VAUXHALL, before a valuation is given, if a part exchange vehicle has been imported or if there is any outstanding finance on the vehicle.

 

Do you accept GM Card Points? Return to top
Yes, we can accept GM Card points against the purchase price of a new Vauxhall, though some exclusions may apply. Please call a member of the team on 01664 650015.

 

Who is the finance provider that ASTON VAUXHALL use? Return to top
ASTON VAUXHALL deal with several finance companies, including but not limited to the following:  
Blackhorse, Barclaycard and Vauxhall finance as well as a number of finance brokers.

 

Who is eligible for finance through ASTON VAUXHALL? Return to top
We provide finance for people over 18. Finance at rates published on this web site is available subject to status.

 

How long can I take a finance agreement over? Return to top
The minimum loan period is 12 months and the maximum term we can provide is 5 years.

 

Will you do a credit check on me? Return to top
Yes. As with all other types of finance, in order to qualify our finance providers will have to carry out credit checks with credit reference agencies.

 

How do I apply for finance? Return to top
Contact our Business Manager on 01664 650015

 

What is a Personal Contract Purchase (PCP) Finance Plan? Return to top
A PCP allows you to finance a car but at lower monthly repayments than traditional Hire Purchase or Personal Loan. With traditional methods of purchasing a car your payments are based on having to repay the entire cost of the car equally over the period of the agreement. However with PCP you are able to defer a proportion of the cost of the car as a Final Payment which is payable at the end of the agreement. A Guaranteed Future Value (GFV) is set based on the car's estimated value at the end of the agreement, which will be equal to the Final Payment.

 

If I'm not financing the vehicle through ASTON VAUXHALL, what are the payment methods available? Return to top
We require cleared funds on the delivery/collection. We accept payment in the form of credit transfer, debit or credit cards (charges apply according to amount payable), bankers draft, building society cheque, personal cheque and cash (the amount of cash is governed by money laundering regulations.

 

 Can I choose additional extras on the car I want? Return to top
All of our cars can be tailored to your exact requirements. If you are ordering a vehicle that we'll be sourcing from the factory, we can order the vehicle in whatever colour you want and with all the available extras you need. Pre-owned and all other new cars can be fitted with all the available dealer fit options. Our consultants will be happy to discuss any questions relating to this 01664 650015

 

How is my vehicle taxed? Return to top
All we require is to see an original certificate of insurance or cover note with your new registration number on it to tax your car. We also need to see an insurance certificate/cover note before a vehicle can be released as per the 'Duty of Care' legislation. We can provide you with a competitively priced insurance quote today. Our consultants will be happy to discuss any questions relating to this on 000000000000.  We also provide 7 days free insurance via Vauxhall Phone and Go.  This facility is convenient and fast.  Please contact our Business Manager for details.

 

Can I view your vehicles?Return to top
All vehicles can be viewed and test driven. To make an appointment call the ASTON VAUXHALL Sales line on 01664 650015

 

Are you open at the weekend?Return to top
Yes. Please click here for our opening hours

 

Do Aston Vauxhall comply with the Home Shopping: Distance Selling Regulations and what is my right to cancel? Return to top
Yes. At ASTON VAUXHALL we believe it is important for all our customers to have all the information on our vehicles and services before, during and after sale, whether bought over the internet or over the phone.
The key features of our compliance to this regulation are that we will supply clear information, including details of the goods/services offered, delivery arrangements, payment details, our details as a supplier, prior information on your right to cancel before you buy and confirmation via email or letter when an order has been made. You, as a consumer, have a cooling-off period of 7 working days from your date of order when you have not visited one of our branches. Please call us on 01664 650015

 

Is the vehicle mileage reading accurate? Return to top
To protect our customers we have vehicle mileages investigated by Vehicle Mileage Check Ltd (VMC) on a sliding scale according to history, age and mileage. The mileage recorded on any vehicle may still be under investigation. The accuracy of its odometer reading therefore cannot be relied upon and should be disregarded until we can confirm the availability of the VMC report.

 

If a vehicle is pre-registered, what does it mean? Return to top

It means that the vehicle is registered to a third part (usually) by Aston prior to sale or delivery.  This allows Aston to supply vehicles from stock that are in short supply at a competitive price advantage.  Often vehicles have holding periods to gain even greater price benefits.  The minimum holding period for pre-registered vehicles is 90 days from 1st registration.  However we do operate a scheme which allows us to release the car but hold the V5 for the 90 days.

 

Vauxhall Swappage Terms and ConditionsReturn to top

What is Swappage?

Vauxhall have put together a Scrappage-esque Scheme for those who didn't qualify for the Government Scrappage Scheme.

There are also a two points in which the Vauxhall Swappage surpasses the Government Scrappage Scheme

  • You car must be 7 years or older - Unlike the Government Scrappage Scheme which was 10 years
  • No upper age limit for cars - also unlike the Government Scrappage Scheme

Aston typical Swappage price

  • Typical vehicles of 7-10 years old are split in to four categories
  • Each category will have an average high value, and an average low value
  • The two categories (average high and average low) prices are averaged to get to your typical Swappage part exchange price

A vehicle worth more will obviously get a higher value when trading in but overall, your part exchange price will be close to our typical part exchange Swappage part exchange value.

How to qualify:

1 - Your vehicle must be at least 7 years old (from date of first registration in the UK) at the time you place your order for a new Vauxhall

2 - Your vehicle must be insured, road-taxed and have a current MOT (or one that has expired no earlier than 14 days prior to the new vehicle order date)

3 - You or your Spouse/Partner living at the same UK address must have been the registered keeper of the vehicle continuously for at least the 90 days)

t 90 days

For advertising purposes and to demonstrate a typical Swappage Deal we take four typical vehicle bandings. Model, age and condition average the value to give a mid-way value value for our advert example. Therefore older vehicles in poor condition or the lesser marque will attract a price of less than that advertised. Those lower mileage vehicles, newer and better marque will attract a higher price and the mid-way price in the advertised price.

 

Aston Scrappage Terms and ConditionsReturn to top

The Goverment Scheme has now ended, Aston would like to continue to offer these deals to the customers to those who have have now missed out.

To arrive at the deals offered, a average value for a vehicle over 10 years as the terms and conditions below outline;

Your vehicle

The vehicle you are trading in must:

  • be a car or small van weighing up to 3,500 kilograms (kg)
  • be registered in United Kingdom on or before 29 February 2000 (cars) or 28 February 2002 (vans) (vehicle categories M1 and N1 respectively)
  • be registered with the Driver and Vehicle Licensing Agency (DVLA) or Driver and Vehicle Agency (DVA) in your name
  • have been registered to you continuously for 12 calendar months before the order date of the new vehicle
  • have a UK address on the registration certificate (V5C)
  • have a current MOT test certificate before date of order for the new vehicle (or that has expired no more than 14 days before the time of order)
  • have a current tax disc when the order for the new vehicle is placed (or that has 14 days before the time of order)
  • be insured when the order for the new vehicle is placed

The new vehicle

  • The new vehicle you want to buy must be:
  • a car or small van weighing up to 3,500 kg
  • first registered in the UK on or after mid May 2009
  • declared new at first registration in the UK with no former keepers

When trading in your old vehicle for a new vehicle the registered keeper for both vehicles must be the same.

Applies together with the current Vauxhall and Aston marketing support.

If your car qualified for Scrappage, you can take up the Aston Scrappage instead, at the price stated.

Where a vehicle can be re-cycled into use instead of being scrappage/dismantled, Aston reserved the right to re-sell the vehicle for use.

 

Aston Custom Swap & Scrap Terms and ConditionsReturn to top

Don't qualify for Scrappage? Don't qualify for Swappage? Still want to change your car for a new Vauxhall?

Ask Aston!

We will take all types of part exchanges. No MOT, no tax, non-runners, accident damaged, imports, too new, too old, short ownerships, motorbikes, cararvans. No problem, just ask Aston.

We take all types of vehicles and will offer you a custom deal over the phone without the need to see your car/bike etc.

For your convenience, we offer Free Nationwide Delivery. For the icing on the cake, any part exchange, running or not, we'll collect it.

It really is that easy.