24 Hour Accident Support
At Aston we offer all our Vauxhall customers a unique and special 24 Hour Accident Support service.
There are no catches
It is absolutely free
But you do have to be registered on the scheme before you have a accident and need our help.
So how do I register on the scheme?
Its Simple, complete our online registration form. By clicking on the link 24 Accident Support Registration and send through the details, you can leave the rest to us!
So what are the benefits of 24 hour accident support?
We’re here to help 24 hours a day, 7 days a week.
Vauxhall Accident Support is a unique service for all Vauxhall drivers, designed to get things moving in the event of an accident, with minimum fuss and inconvenience.
If you are involved in a road traffic accident, one call to our dedicated support line gives you free access to all these services:
- Scene-of-accident advice – when you need it most
- Message relaying service to family, friends or business
- Directions to your choice of Approved Accident Repair Centre
- Help with alternative transport
- Assistance with your insurance claim
- Help with your uninsured loss recovery
- Free courtesy car* whilst your vehicle is repaired at an Approved Accident Repair Centre
- Guaranteed repair and quality service at an Approved Accident Repair Centre
Plus, if you cannot drive your vehicle safely and legally:
- Prompt vehicle recovery to an Approved Accident Repair Centre of your choice – anywhere in Great Britain
- Onward travel arrangements
- Free 24 hour car hire
* Subject to availability
What happens next?
Once your registration is recovered, you will receive a welcome pack and dedicated accident support number on a credit card type card for inclusion in your car hand book pack.
If you are involved in a road traffic accident
Don’t Panic. Stay calm and don’t admit liability
- Switch the ignition off and ask other drivers involved to do the same
- Do NOT become involved in heated discussions with other people, whatever the circumstances
- Be careful what you say. Do not apologise or admit ant fault. Blame will be decided later, usually between insurance companies
- Do NOT smoke – and advise others not to – there may be a fuel leak
- Call 999 if emergency services are needed
If appropriate, arrange for the emergency services to be called immediately with full details of the accident location and any casualties. On a motorway, use the emergency telephone, which allows easy location by the emergency services. If calling from a mobile phone,
- identify your location from the marker posts on the hard shoulder
- Move uninjured people away from vehicles to safety. On motorways this should be well away from the traffic, hard shoulder and central reservation
- Do NOT move an injured person from their vehicle unless they are in immediate danger from fire or explosion. Loosen any tight clothing and cover them with a coat or rug
- Do NOT remove a motorcyclists helmet unless it is essential to do so
- If your car is badly damaged, do not attempt to move it unless it is a danger to other traffic
- If there is no alternative to moving the vehicles before the police arrive, have an independent person make a note of their positions first, and make a note yourself. This will help with completing the accident report form
- Take steps to warn other traffic of an obstruction. Use your hazard warning light and/or a hazard warning triangle if you have one. At night, or in poor visibility, ensure that NO ONE stands near the vehicles – it is dangerous, and could obscure lights
Call Vauxhall 24 Hour Accident Support on
- Trained specialists will advise you on what to do at the scene, and arrange recovery of your vehicle if required
- If you are on a motorway, walk to the nearest SOS phone as indicated by the marker posts. Ask the police to transfer your call to Vauxhall 24 Hour Accident Support. If calling from a mobile phone, identify your location from the marker posts along the hard shoulder
Return to the scene and wait in a safe place away from the traffic – NOT in your vehicle
Exchange details with all other drivers
- Exchange details – vehicle make, model and registration number, insurance company and policy number, drivers name and address – with other driver involved
- Check that other vehicles belong to their drivers. If not, ask who the owner or registered keeper is. The law requires other drivers to give you this information, so you are entitles to ask
Fully complete the Accident report form
- An accident report form is included on our site. Complete it at the scene. It’ll be easier to do whilst the accident is fresh in your mind, and help you remember when making your insurance claim
- Draw a sketch of the accident scene, including the roads, positions of vehicles involved, plus any brake, skid and scratch marks on the road
- It always helps to take photographs of the scene from all angles. Think about keeping a disposable camera in your glove box, along with a pen
Remember, the law says:
- You MUST stop if there is damage to any vehicle or property, or injury to any person or certain animals*
- At the scene, you must give your name, address and insurance details to anyone with reasonable grounds for asking – whether there is an injury or not
- If the vehicle does not belong to you, you must give the registration number and the name and address of the owner or registered keeper (this could be your employer or perhaps a leasing or contract hire company)
- If an accident involves injury to people or certain animals*, or causes damage to property, you MUST report it to the police within 24 hours unless they took your details at the scene of the accident. You must also present your Certificate of Insurance to the police either immediately or by arrangement at a specified police station within seven days